tk1 FAQ — Betting, Deposits and Withdrawals
Find answers to your questions about cricket betting, bonus conditions, deposit and withdrawal methods, VIP cashback and responsible gaming rules.
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This page organises tk1's most frequently asked questions by category — cricket and sports betting, limits and controls, withdrawals and deposits, and VIP cashback. Each answer includes exact amounts, timeframes and steps in detail. If you cannot find the answer to your question, contact us directly via 24/7 live chat. You can also read the Responsible Gaming guidelines separately.
Sports Betting
Cricket and Sports Betting
Answers to common questions about betting on BPL, T20 World Cup and international matches, combining multiple bets and how results are settled.
Log in to your account, go to the Sports section and select Cricket. You will find a full list of BPL, IPL, T20 World Cup and all international Bangladesh Tigers matches. Click on the match you want to bet on, choose a market, enter your amount and confirm on the bet slip. You can also place bets via the Live Betting option after a match has started.
Popular cricket markets at tk1 include: Match Winner, Top Batsman, Top Bowler, Innings Runs Total (Over/Under), First Wicket to Fall, Toss Winner and Runs in a Specific Over. In limited-overs matches there is no draw option — either Team A or Team B can win. You will find the full list of markets on the Cricket Betting page.
Yes, at tk1 you can combine multiple selections into a single bet to create an accumulator (multi bet). The odds of each match are multiplied together to form the combined odds — for example, three selections with odds of 1.50, 1.70 and 1.80 give combined odds of 1.50 × 1.70 × 1.80 = 4.59, and a ৳100 bet returns ৳459 if all selections win. However, if even one selection loses, the entire ৳100 stake is lost.
If a match is declared a no-result or abandoned due to rain or any other reason, tk1 generally refunds the original stake for that bet. In an accumulator, that leg is counted as odds of 1.00 (Push), so the remaining selections are settled as normal. For specific betting rules, please see the Terms and Conditions page.
The tk1 Cricket Dhamaka Bonus is added automatically on any deposit made in the Sports section. It gives a 50% bonus on the deposit amount, up to a maximum of ৳8,000, with a minimum deposit of ৳200. A 25x wagering requirement applies to the bonus. For example: a ৳2,000 deposit earns a ৳1,000 bonus, and you must wager ৳1,000 × 25 = ৳25,000 before withdrawing.
Responsible Gaming
Limits and Controls
Important information on age limits, cooling-off periods, self-exclusion, and signs of problem gambling along with sources of help.
The minimum age for all casino and betting activities at tk1 is 21+ (21 years or older). A date of birth is required at registration and a National ID card or equivalent document may be requested for verification. Anyone under 21 is not permitted to open an account or participate in betting.
If you want to take a break for a while, contact the tk1 support team via live chat or email to request a cooling-off period — during this time you will not be able to log in or place bets. A long-term self-exclusion can be requested in the same way. Detailed steps are available on the Responsible Gaming page.
Yes. You can set a daily, weekly or monthly deposit limit through tk1 support. Once a limit is reduced it takes effect quickly; increasing a limit may involve a waiting period. This tool is an effective way to keep your spending under control.
If you feel your betting habits are getting out of control, you can seek help directly through tk1's 24/7 live chat or by email. You can also talk to a trusted family member and consider professional counselling. The option to temporarily or permanently close your account is always available.
A few warning signs: repeatedly increasing bets to chase losses; hiding your betting from family or friends; using money set aside for essential expenses to bet; being unable to stop playing. If you notice these signs, take a break and contact tk1 support or activate a cooling-off period.
Withdrawal
How to Withdraw
Withdrawal times, minimum amounts, and conditions for withdrawing bonus winnings — all covered here.
After a successful withdrawal request at tk1, the money generally reaches your bKash, Nagad, Rocket or Upay account within 1 hour. The process is faster when your account is verified and all conditions are met. It may take a little longer during busy periods, but under normal circumstances it does not take more than 1 hour.
The minimum withdrawal amount at tk1 is ৳500. Withdrawal requests below this amount will not be accepted. Before withdrawing, make sure the mobile wallet number on your account is registered in your own name — sending money to a wallet registered in someone else's name is not possible.
Yes, tk1 only processes withdrawals to a mobile wallet registered in the player's own name. This is a necessary rule for account security and fraud prevention. It is also best to use the same wallet for deposits — this makes the verification process easier.
To withdraw money won from a bonus, the wagering requirement must first be met. For example, the welcome bonus carries a 25x wagering requirement — meaning if you receive a ৳1,000 bonus, you must wager a total of ৳25,000 before withdrawing. Each bonus has its own wagering conditions, which are detailed in the Terms and Conditions.
Deposit
How to Deposit
How to deposit via bKash, Nagad, Rocket and Upay, the minimum amount, and what to do if your deposit is not credited.
The minimum deposit amount at tk1 is ৳200 — this is the same for all methods (bKash, Nagad, Rocket, Upay). To access the Slots section and start any game, this minimum amount must first be added to your account. The deposit is credited to your account immediately and you can start playing right away.
After logging in, go to the Deposit page and select bKash. Enter the amount you wish to deposit, then make the payment from the bKash app to the merchant number provided. Once the payment is complete, submit the transaction ID (TxID). The money is usually credited to your account within a few minutes. Please transact from a bKash account registered in your own name.
Yes, Nagad is one of the supported deposit and withdrawal methods at tk1. On the Deposit page, select Nagad, enter the amount, send it from Nagad to the merchant number and confirm the TxID. Rocket and Upay can be used in the same way. A minimum deposit of ৳200 is all that is needed to start the process.
tk1 does not charge any additional fees on deposits. However, your mobile wallet provider (bKash, Nagad, Rocket or Upay) may apply their own send-money or payment fees — please check the relevant wallet's terms and conditions for details on those charges.
First, check your wallet history to confirm the transaction was successful. If it was, contact tk1 via live chat with the transaction ID (TxID), the amount sent and the time of the transaction. The support team works 24/7 and can assist in Bengali. The issue is usually resolved quickly.
VIP Programme
VIP and Cashback
Details on VIP tiers, how weekly cashback rates are calculated and the path to reaching higher levels.
The tk1 VIP programme has three levels: Bronze — up to 0.4% weekly cashback; Silver — up to 0.8% weekly cashback; Gold — up to 1.2% weekly cashback. In each tier, cashback is calculated on the net loss for that week (total losses minus total winnings).
Weekly cashback = net loss for the week × tier rate. Example: if you are a Silver member and your net loss for the week is ৳20,000 — ৳20,000 × 0.8% = ৳160 cashback (the maximum for that tier). Cashback is credited directly to your account and can be used as a betting balance.
Moving to a higher tier depends on your regular betting activity. The more actively you participate in games or betting, the sooner you will have the opportunity to reach the next tier. Your current tier and progress can be viewed on the tk1 VIP page. You can also check your current status with support.
In addition to weekly cashback, higher VIP tiers may include special promotional offers, faster withdrawal processing and priority support. The Gold level also offers the chance for personalised service. Visit the tk1 VIP page or ask via live chat for the full list of VIP benefits.
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Need more help?
If you didn't find your answer on this FAQ page, tk1's support team will help you directly. You can reach us through two channels:
24/7 Live Chat
Click the live chat button from any page on the site to speak with a support agent instantly. Chat is available in Bengali and English, 24 hours a day, 7 days a week.
Email Support
For detailed requests or to send documents, email us at:
[email protected]
Email support is also available in both Bengali and English.